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    Depending on your searched companies sector, you will be able to get information on: Disclaimer Callers must be 18 years of age or over and must have the bill payers permission.

    As promised we have delivered a customer contact number directory service. Please call the number. CCS have no association with the Gala Casino company or business you are calling.

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    This simple nine question test will help you determine whether or not you have developed a gambling problem or think you may be developing one.

    If you answer 'Most of the time' or 'Almost always' to at least 5 of the questions, it is likely that you are experiencing gambling issues.

    To talk to someone who can give you expert advice and support, please contact one or more of the organisations listed in the Help and Support section of this site.

    Use our management diary below to input and calculate the time and money spent weekly on gambling. A Gameplay Reminder will allow you to set a reminder related to the time you spend playing on games on the site.

    This means that if you set a Gameplay Reminder of 30 minutes for example and play two games from separate providers simultaneously for more than 30 minutes, you will see separate Gameplay reminder messages for each game from those different providers after the respective Gameplay Reminder timers expire.

    Similarly, if you set a Gameplay Reminder of 30 minutes for example and play two games from separate providers simultaneously, closing each game after 25 minutes, but you start the second game 10 minutes after starting the first game, you will not see a Gameplay Reminder message as the Gameplay Reminder timers for both game providers would only reach 25 minutes, thus not triggering a Gameplay Reminder message after the 30 minutes requested.

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    You can request a Time Out for any time period from 24 hours up to 6 weeks. During this period all online accounts that you hold with us including Galacasino.

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    While the Time Out is in place, we'll do our best not send you any marketing material although this may not prevent you receiving any material which has already been dispatched.

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    Self-exclusion will apply to all Gala Coral Group accounts where located, defined as Galabingo. Under such an agreement, we will 'close' any accounts you hold with us and return any remaining balance to you any 'running' bets will continue in place and we will forward any subsequent winnings to you after the event is settled on request.

    Once you self-exclude, we cannot reverse this process for any reason and you may not apply to open new accounts. During this period we will not send you any marketing material and we cannot accept any deposits or bets.

    Please note however, that whilst your details will be removed from our mailing database this may not prevent you from receiving marketing material which is already in the process of being dispatched.

    We would ask you to please disregard any such material received accordingly. Once the self-exclusion period has expired, your accounts will remain closed unless you contact us by telephone to reactivate no other method of contact is permitted for this purpose.

    Once a reactivation request has been received, we provide you with a further 24 hour 'cooling off' period. Following the cooling off period, your account may be reactivated unless you contact us again within this period and request for your self-exclusion to remain in place for a further selected time frame.

    Your account will only be 'opted in' to receive marketing material if you confirm this during the reactivation process or subsequently.

    During a self-exclusion agreement, we will employ reasonable automated checks to ensure that you can no longer transact with any of our businesses.

    Please ensure you include your username s. Your account will be frozen within 24 hours of your request and self-exclusion will be applied for the period of time you requested.

    Any associated accounts will be self-excluded within 48 hours of your request, for the same period of time.

    If you wish to self-exclude without contacting a member of the Customer Services team you are able to do so while logged into your account. You will find this option within the Responsible Gambling tab of the My Account menu.

    You will need to select period for which you require self-exclusion minimum 6 months, maximum 5 years. Note that you will be unable to reopen your account before you have completed the full period of exclusion.

    Any associated accounts will be frozen within 24 hours and have the same period of exclusion applied. A form will be sent to your email address which you must complete and return should you wish to exclude from any of the Coral Group shops.

    Any remaining balance will be returned to you via your last payment method used. We will confirm to you by e-mail, using the email address registered for your account, that the self-exclusion is in place.

    We would advise you to also self-exclude from all other operators. See our Help and Support section for contact details of regulatory and protection help and advice e.

    For immediate help and support in confidence, please call the National Gambling Helpline free on: The Helpline is operated by GamCare, the leading provider of information, support and free counselling for the prevention and treatment of problem gambling.

    Further information is also provided on their website at: If you feel that you have a problem, you could consider blocking access to all gambling sites from your PC by installing blocking software such as GamBlock which uses sophisticated tools to block all gambling sites and software.

    The Responsible Gambling Trust is the leading charity in the UK committed to minimising gambling-related harm. As an independent national charity funded by donations from the gambling industry, the Responsible Gambling Trust funds education, prevention and treatment services and commissions research to broaden public understanding of gambling-related harm.

    Gambling Therapy is a free online service that provides practical advice and emotional support to people affected by problem gambling who reside outside Great Britain.

    Gambling Therapy is part of the Gordon Moody Association. Visit the website for chat and forums. Betfilter is specially designed to stop gambling.

    Betfilter has been tested on people with real gambling problems. The software is developed in close cooperation with Center For Ludomani in Denmark. Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to do the same.

    GA offers the hand of friendship to anyone who is looking to try and stop gambling. Visit the website for details of a meeting near you.

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    Further information provided by Gala Casino in its webpages as regards underage gambling includes:. There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer's access to the Internet:.

    If you are concerned about problem gambling, you can access free and confidential advice at www. You can also phone the National Gambling Helpline on , which is available from 8am to midnight seven days a week, or to chat online during these hours, you can visit NetLine to speak to advisor safely and anonymously.

    To speak to a counsellor face to face, the National Problem Gambling Clinic offers support for those based in England and Wales.

    To arrange an appointment, call Gamblers Anonymous operates in the United Kingdom and Ireland and helps those with gambling addiction through group meetings.

    For information on meetings in the United Kingdom, click here , or for meetings in Ireland, click here. To speak with a member of our team about responsible gambling, call our Customer Service Team or click here to visit GalaCasino.

    Your browser is out of date, and may not be compatible with our website. A list of the most popular web browsers can be found below.

    This policy sets out how we, as an organisation, have committed to operate. Policy At the heart of our responsible gambling policy are three guiding principles that underpin our activity: INTERACT We interact with our customers when we believe there is the possibility of harm, encouraging them to reflect on their behaviour and moderate it where necessary.

    At Ladbrokes Coral Group we believe being responsible is about: But as is the way in any walk of life, there are some situations which don't always go to plan.

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    If you answer 'Most of the time' or 'Almost always' to at least 5 of the questions, it is likely that you are experiencing gambling issues.

    To talk to someone who can give you expert advice and support, please contact one or more of the organisations listed in the Help and Support section of this site.

    Use our management diary below to input and calculate the time and money spent weekly on gambling. A Gameplay Reminder will allow you to set a reminder related to the time you spend playing on games on the site.

    This means that if you set a Gameplay Reminder of 30 minutes for example and play two games from separate providers simultaneously for more than 30 minutes, you will see separate Gameplay reminder messages for each game from those different providers after the respective Gameplay Reminder timers expire.

    Similarly, if you set a Gameplay Reminder of 30 minutes for example and play two games from separate providers simultaneously, closing each game after 25 minutes, but you start the second game 10 minutes after starting the first game, you will not see a Gameplay Reminder message as the Gameplay Reminder timers for both game providers would only reach 25 minutes, thus not triggering a Gameplay Reminder message after the 30 minutes requested.

    Research has shown that when players make a decision on how much money they have available before they start playing, gambling problems are greatly reduced.

    A Deposit Limit enables you to set a limit on the amount of money you deposit into your account on a daily, weekly or monthly basis and you can change your limit whenever you choose to.

    These amounts may be revised downwards at any time. A pop up will be presented upon log-in asking you to confirm the request for a higher limit.

    This can also be confirmed within the My Account section of the website. Please note that setting new limits for the first time will not take any previous deposits into account when calculating whether you can deposit.

    To give you even more peace of mind, we will let you know immediately should you try to set a limit incompatible with a previously set limit.

    Our Customer Service staff will be happy to provide any further information required but are unable to override limits set by customers.

    For more information please contact Customer Services on UK: If you feel that gambling on any website is no longer a form of entertainment for you for whatever reason, and closing your account s is something you need to do for your peace of mind we will do so immediately.

    However, there are a number of other steps you can take first such as Play Breaks or Time Outs and using time and money budget tools that we provide to help you set Deposit and Session limits.

    If these tools are not right for you and you'd still like to close your account, please contact Customer Services. If you wish to take a total break from all gaming activity, a 'Time Out' period can be requested by contacting the Customer Service team by email, phone, or live chat.

    You can request a Time Out for any time period from 24 hours up to 6 weeks. During this period all online accounts that you hold with us including Galacasino.

    To resume use of our services at the end of your Time Out period, or at any point, please contact our Customer Service team to begin this process.

    While the Time Out is in place, we'll do our best not send you any marketing material although this may not prevent you receiving any material which has already been dispatched.

    Once a Time Out period has ended or been cancelled, your account will be 'opted in' to receiving marketing material again if this was your previous preference.

    You can change your marketing preferences by contacting Customer Services at any time. If you decide to cancel your Time Out, you can contact our Customer Services team to discuss reopening your account s.

    However, for your protection we cannot guarantee that your Time Out will be cancelled once implemented.

    If desired, you can also request for your Time Out period to be extended. Self-exclusion is a formal process whereby you request us to prevent you from being able to access your online account for a specified period between 6 months and 5 years.

    Self-exclusion will apply to all Gala Coral Group accounts where located, defined as Galabingo. Under such an agreement, we will 'close' any accounts you hold with us and return any remaining balance to you any 'running' bets will continue in place and we will forward any subsequent winnings to you after the event is settled on request.

    Once you self-exclude, we cannot reverse this process for any reason and you may not apply to open new accounts. During this period we will not send you any marketing material and we cannot accept any deposits or bets.

    Please note however, that whilst your details will be removed from our mailing database this may not prevent you from receiving marketing material which is already in the process of being dispatched.

    We would ask you to please disregard any such material received accordingly. Once the self-exclusion period has expired, your accounts will remain closed unless you contact us by telephone to reactivate no other method of contact is permitted for this purpose.

    Once a reactivation request has been received, we provide you with a further 24 hour 'cooling off' period.

    Following the cooling off period, your account may be reactivated unless you contact us again within this period and request for your self-exclusion to remain in place for a further selected time frame.

    Your account will only be 'opted in' to receive marketing material if you confirm this during the reactivation process or subsequently.

    During a self-exclusion agreement, we will employ reasonable automated checks to ensure that you can no longer transact with any of our businesses.

    Please ensure you include your username s. Your account will be frozen within 24 hours of your request and self-exclusion will be applied for the period of time you requested.

    Any associated accounts will be self-excluded within 48 hours of your request, for the same period of time.

    If you wish to self-exclude without contacting a member of the Customer Services team you are able to do so while logged into your account.

    You will find this option within the Responsible Gambling tab of the My Account menu. You will need to select period for which you require self-exclusion minimum 6 months, maximum 5 years.

    Note that you will be unable to reopen your account before you have completed the full period of exclusion. Any associated accounts will be frozen within 24 hours and have the same period of exclusion applied.

    A form will be sent to your email address which you must complete and return should you wish to exclude from any of the Coral Group shops. Any remaining balance will be returned to you via your last payment method used.

    We will confirm to you by e-mail, using the email address registered for your account, that the self-exclusion is in place. We would advise you to also self-exclude from all other operators.

    See our Help and Support section for contact details of regulatory and protection help and advice e. For immediate help and support in confidence, please call the National Gambling Helpline free on: The Helpline is operated by GamCare, the leading provider of information, support and free counselling for the prevention and treatment of problem gambling.

    Further information is also provided on their website at: If you feel that you have a problem, you could consider blocking access to all gambling sites from your PC by installing blocking software such as GamBlock which uses sophisticated tools to block all gambling sites and software.

    The Responsible Gambling Trust is the leading charity in the UK committed to minimising gambling-related harm.

    As an independent national charity funded by donations from the gambling industry, the Responsible Gambling Trust funds education, prevention and treatment services and commissions research to broaden public understanding of gambling-related harm.

    Gambling Therapy is a free online service that provides practical advice and emotional support to people affected by problem gambling who reside outside Great Britain.

    Gambling Therapy is part of the Gordon Moody Association. Visit the website for chat and forums. Betfilter is specially designed to stop gambling.

    Betfilter has been tested on people with real gambling problems. The software is developed in close cooperation with Center For Ludomani in Denmark.

    Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to do the same.

    GA offers the hand of friendship to anyone who is looking to try and stop gambling. Visit the website for details of a meeting near you.

    The National Problem Gambling Clinic's mission is to advance existing models of treatment and develop new models of psychological therapies for gamblers.

    They want to be an internationally recognised treatment and research centre of excellence for all those affected by pathological and problem gambling also publishing research to ensure that they are at the forefront of this field.

    Visit the website here. Gala Casino is fully aware of its responsibility to prevent persons under the minimum permitted age gambling by accessing its gambling activities.

    We make it crystal clear in our Terms and Conditions and in our Responsible Gambling microsite, and in the account registration process, that underage gambling is illegal, and that it will carry out verification checks to ensure that all account holders are at least 18 years of age.

    We may also undertake a search with a third party for the purpose of verifying that you are 18 or over and we also inform potential customers that documents may be required to verify the customer's age and identity.

    Further information provided by Gala Casino in its webpages as regards underage gambling includes:.

    There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer's access to the Internet:.

    If you are concerned about problem gambling, you can access free and confidential advice at www. You can also phone the National Gambling Helpline on , which is available from 8am to midnight seven days a week, or to chat online during these hours, you can visit NetLine to speak to advisor safely and anonymously.

    To speak to a counsellor face to face, the National Problem Gambling Clinic offers support for those based in England and Wales.

    To arrange an appointment, call Gamblers Anonymous operates in the United Kingdom and Ireland and helps those with gambling addiction through group meetings.

    For information on meetings in the United Kingdom, click here , or for meetings in Ireland, click here. To speak with a member of our team about responsible gambling, call our Customer Service Team or click here to visit GalaCasino.

    Your browser is out of date, and may not be compatible with our website. A list of the most popular web browsers can be found below.

    This policy sets out how we, as an organisation, have committed to operate. Policy At the heart of our responsible gambling policy are three guiding principles that underpin our activity: INTERACT We interact with our customers when we believe there is the possibility of harm, encouraging them to reflect on their behaviour and moderate it where necessary.

    At Ladbrokes Coral Group we believe being responsible is about: But as is the way in any walk of life, there are some situations which don't always go to plan.

    Gala Casino wants to make sure that you get the most from your betting and gaming by playing responsibly.

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